ONLINE BANKING UPGRADE
Bank Better. Anywhere.
ONLINE BANKING UPGRADE
Bank Better. Anywhere.
Key Dates for Your Online Banking Upgrade
Sunday, November 16
8 p.m.
Bill Pay will be unavailable.
You’ll still be able to view account balances, but you won’t be able to schedule or edit payments.
Tuesday, November 18
9 a.m.
Our new online banking system launches!
Log in to experience the improved design and new features.
Tuesday,
November 25
Recurring credit card payments made through DX Online will continue to process until this date. Any payments scheduled after November 25 will need to be rescheduled through the new system.
Sunday, November 16 8 p.m.
Bill Pay will be unavailable.
You’ll still be able to view account balances, but you won’t be able to schedule or edit payments.
Tuesday, November 18 9 a.m.
Our new online banking system launches!
Log in to experience the improved design and new features.
Tuesday, November 25
Recurring credit card payments made through DX Online will continue to process until this date. Any payments scheduled after November 25 will need to be rescheduled through the new system.
More To Know
What You Need to Do
Apple users: Update your existing app. If automatic updates are turned on, your new app will download automatically when available. You can also download the new version from the Apple App Store after launch.
Android users: Delete and download. Delete your current NCPD FCU app and download the new version from the Google Play Store after launch.
Bill Pay users: After launch, review your Bill Pay settings to ensure they continue uninterrupted.
What’s New in Digital Banking
Our enhanced platform is built to give you a more powerful and personalized digital experience, whether you’re on your computer, phone, or tablet. Highlights include:
- Simplified Navigation: Quickly access your accounts, transfers, and payments.
- SavvyMoney® Credit Score: View and track your credit score for free, updated weekly.
- Improved Security: Multifactor authentication and updated encryption keep your information safe.
- Mobile Optimization: Seamless performance and modern design across all devices.
Frequently Asked Questions
When you first log in after the upgrade, enter your current username and password. You’ll then be prompted to reset your password and confirm your account information using multifactor authentication via text or call.
- Apple users: Update your existing app. If auto update is enabled, the updated app will download automatically when available. You can also download the new version from the Apple App Store after launch.
- Android users: Delete your current NCPD FCU app and download the new version from the Google Play Store after launch.
Our goal is to make online and mobile banking as simple, secure, and convenient as possible. The new platform allows us to expand features, enhance security, and deliver a better member experience.
Yes. Alerts will need to be re-enabled under Tools > Alerts (on desktop) or Settings > Alerts (on mobile).
One-time and fixed bill payments will automatically carry over to the new system.
SavvyMoney® gives you free access to your credit score, full credit report, and personalized tips to improve your credit, all from your online or mobile banking dashboard. You can also simulate how certain actions may affect your score using the Score Simulator tool.
Your score updates every 7 days, and you can refresh it anytime by clicking Refresh Score within your Credit Score dashboard.
Quicken transactions will be available for download starting Tuesday, November 25th. All transactions since your last download or sync will be included.
We’re available 24/7 for your online banking needs. For assistance, call us at 516-938-0300 or reach our dedicated Online Banking Support team at 833-627-3328.
Need Help? We’re Here for You.
If you have questions or need assistance with your new card:
Find a Branch Contact UsFrequently Asked Questions
When you first log in after the upgrade, enter your current username and password. You’ll then be prompted to reset your password and confirm your account information using multifactor authentication via text or call.
- Apple users: Update your existing app. If auto update is enabled, the updated app will download automatically when available. You can also download the new version from the Apple App Store after launch.
- Android users: Delete your current NCPD FCU app and download the new version from the Google Play Store after launch.
Our goal is to make online and mobile banking as simple, secure, and convenient as possible. The new platform allows us to expand features, enhance security, and deliver a better member experience.
Yes. Alerts will need to be re-enabled under Tools > Alerts (on desktop) or Settings > Alerts (on mobile).
One-time and fixed bill payments will automatically carry over to the new system.
SavvyMoney® gives you free access to your credit score, full credit report, and personalized tips to improve your credit, all from your online or mobile banking dashboard. You can also simulate how certain actions may affect your score using the Score Simulator tool.
Your score updates every 7 days, and you can refresh it anytime by clicking Refresh Score within your Credit Score dashboard.
Quicken transactions will be available for download starting Tuesday, November 25th. All transactions since your last download or sync will be included.
We’re available 24/7 for your online banking needs. For assistance, call us at 516-938-0300 or reach our dedicated Online Banking Support team at 833-627-3328.
Need Help? We’re Here for You.
If you have questions or need assistance with your new card:
Find a Branch Contact UsMore for Your Life
Have other goals? You’ve got options.
Credit Cards
Auto Loans
Certificates
Mobile Banking
Checking
Credit Cards
Big plans? Surprise expenses? Enjoy a smoother financial journey with the right loan:
- Fixed rates
- No annual fees
- NCPD FCU Rewards program
- $250,000 Travel Accident Insurance
