Frequently Asked Questions

Your Questions, Answered.

Find straightforward answers to members’
most common questions about NCPD Federal
Credit Union.

Frequently Asked Questions

Your Questions, Answered.

Find straightforward answers to members’
most common questions about NCPD Federal
Credit Union.

General

 

NCPD Federal Credit Union offers savings and checking accounts with no monthly service fees. With no minimum balance requirement, account transfers, Online and Mobile Banking, and so much more, you can save while enjoying easy and convenient banking. Contact Us and get started today.

Our atmosphere is different from other credit unions. We are extremely friendly, we offer superior service, we are part of the law enforcement family, and we value our members.

We’re dedicated to enhancing the financial well-being of our community – and those who serve it.

 

The number is 221476701.

 

Yes! Each individual member’s account is insured by the National Credit Union Share Insurance Fund up to $250,000 per account. IRA accounts are insured up to $250,000.

Contact us for more ways to increase your insurance coverage.

 

Yes! Account information is available during business hours at either of our branches. You can also use our Member Telephone System at 516-938-4077 to access automated account information 24 hours a day with your account number and MTS Access Code.

 

Yes! With Online and Mobile Banking, you have access to your account information
anytime, anywhere.

Savings Accounts

 

Dividends are declared at the end of each quarter for the prior three months. You can see the most recent rates online.

See Rates

 

Direct Deposit may be established through your employer by providing them with your NCPD FCU account number and our routing number, which is 221476701.

If you are an employee of the Nassau County Police Department, send us a Direct Deposit form instead of contacting your employer. Employees of other law enforcement agencies should contact us for instructions.

To arrange Direct Deposit of your Social Security check, simply contact the Social Security Administration at 800-772-1213 or online at www.ssa.gov/deposit. You will need to provide your Social Security number, your account information, and NCPD FCU’s routing number (221476701).

To arrange Direct Deposit of your NCPD pension, contact the New York State Pension Office
at 518-474-7736, and provide them with your Social Security number, account information, and NCPD FCU routing number (221476701).

 

If you aren’t near an NCPD FCU branch, you can make deposits through:

  • Mobile Check Deposit, which allows you to deposit checks using the NCPD FCU Mobile Banking App
  • Shared Branching Network locations
  • Automated Clearing House (ACH) transactions

Checking Accounts

 

You can elect to have money automatically transferred into your Checking Account from your NCPD FCU savings account to prevent overdrafts and associated fees. Transfers are completed as needed, free of charge, as long as funds are available in your chosen savings account.

 

Visit either of our locations in person to withdraw money or manage your account. You can also access and manage your account at any of the 5,600 Shared Branching locations throughout the United States.

Make withdrawals and check your account balances with surcharge-free access to over 88,000 Allpoint and CO-OP Network ATMs nationwide. Our ATM network also includes CIRRUS, PLUS, VISA, PULSE, and NYCE.

Find Branches & ATMs

 

Yes! Funds can be transferred to and from NCPD Federal Credit Union accounts to and from
other financial institution accounts via wire transfer or through ACH (Automated Clearing
House) transfers.

 

Call 800-862-0760 to activate or change your PIN. Remember, your PIN should be secure and confidential. If you think it’s been compromised, call us right away to change it.

 

If your debit card is lost or stolen, call 800-847-2911 as soon as you realize so we can begin protecting you right away. If you have the Debit Card Control app, you can also turn your card off and enable alerts to help ensure no one else can use it.

 

You receive 50 free checks when you open a Checking Account with NCPD Federal Credit Union. When you need more, we make it easy to order them online.

 

Yes. If you do not have the Debit Card Control app, please fill out the Debit Fraudulent Activity Form and follow the instructions within the form to send it.

 

You can sign up for payroll deduction by filling out the Payroll Deduction Form and mailing it to 777 Old Country Road, Plainview, NY 11803, or returning it to your branch.

 

If you need to open a Visa® Debit Card dispute, please fill out the Visa® Debit Card Dispute Form and mail it to 777 Old Country Road, Plainview, NY 11803 or return it to your branch.

Individual Retirement Accounts

 

NCPD Federal Credit Union offers Traditional, Roth, and Coverdell Education individual retirement accounts.

  • Traditional IRAs are tax-deferred accounts that allow you to invest pre-tax income.
  • Roth IRAs let you invest after-tax income.
  • Coverdell Education IRAs offer a way to save for your child’s education expenses. Contributions are non-deductible. Distributions and withdrawals may be penalty- and/or tax-free.

All IRAs are federally insured by the National Credit Union Administration up to $250,000.

Learn More

 

Contributions can be made to your IRA in person, through Payroll Deduction, or through transfers from another NCPD Federal Credit Union account.

 

Both the Traditional and Roth IRA options offered by NCPD Federal Credit Union provide competitive rates, a low opening deposit, and multiple contribution options. The key difference is in the timing of their tax advantages.

Eligible savers with earned income can use a Traditional IRA to make tax-deductible contributions, which can help you take advantage of tax savings right now, and your investments can grow tax-deferred. When you make withdrawals in retirement, these are taxed as ordinary income.

A Roth IRA is funded with after-tax contributions. This can allow you to enjoy tax-free growth and distributions in retirement. Roth IRAs are generally recommended if you expect to be in a higher tax bracket during retirement. Unlike those with a Traditional IRA, Roth IRA owners do not need to take required minimum distributions (RMDs) in retirement.

Note that income limits, annual contribution limits, and other rules apply. Check with a tax advisor to discuss your specific needs.

 

Absolutely. NCPD Federal Credit Union offers federally insured certificates with highly competitive rates for a variety of savings terms. Our certificates can bring more stability to your retirement portfolio by offering a predictable fixed rate of return for the entire term, while helping you avoid stock market volatility. No penalties apply for certificate withdrawals for required minimum distributions.

 

When you open your IRA, you’ll receive introductory paperwork that will note the dividend rate your account will earn. We also keep our rates updated online for quick and easy access.

See Rates

 

Both a 529 plan and a Coverdell Education IRA, also known as a Coverdell Education Savings Account, allow you to invest money toward your child’s education. Unlike a 529, a Coverdell ESA comes with income limits for those opening an account, can only be opened for beneficiaries under the age of 18, and has an annual contribution limit of $2,000 per year.

However, a Coverdell Education IRA may offer more investment flexibility compared to a state-sponsored 529 plan. Funds can also be used to cover more qualified education expenses, including tuition and fees, books and computers, transportation, tutoring, and uniforms.

Banking anywhere else would be a crime!

 

“My card was compromised. Laura sprang into action to stop transactions and send me new cards.”

– Anne Y.

Share Your Thoughts

Banking anywhere else would be a crime!

 

“My card was compromised. Laura sprang into action to stop transactions and send me new cards.”

– Anne Y.

Share Your Thoughts

Personal Loans

 

With a personal loan from NCPD Federal Credit Union, you can borrow up to $30,000 based on your creditworthiness, without collateral. A share secured loan, on the other hand, lets you use the funds you already have on deposit with NCPD FCU as collateral, so your creditworthiness doesn’t impact your eligibility. Because of this, share secured loans are ideal for those with no established credit or poor credit who want to improve their credit standing.

 

Share secured loans from NCPD Federal Credit Union have a rate of 1.50% APR over the last regular declared dividend rate on a regular Share Savings Account, excluding any bonus dividend rate. The interest rate will reset on the first day of each quarter if necessary. The latest rates are posted on our website for convenience.

See Rates

 

You must be a member of NCPD Federal Credit Union and be in good standing with the Credit Union to be eligible for a personal loan. Waiting periods for new memberships may apply.

NCPD FCU Visa® Credit Cards

 

Both products offer competitive rates and benefits. The Visa® Platinum Classic offers a fixed rate of 11.95% APR, while the Elite Preferred Visa® Signature boasts a lower fixed 9.95% APR, with exclusive travel offers and premium benefits at luxury properties booked through the Visa® Signature Luxury Hotel Collection.

Learn more about what else the Elite Preferred Visa® Signature card offers.

Learn More

 

You can register for secure online access to your account (or log in, if you’ve already registered) through the eZCard online portal.

Gaining online access to your account allows you to view your statements, make payments, and analyze your spending habits safely and with ease.

 

If you have customer service concerns, need to activate your card, or need to report your card lost or stolen, contact Visa® at the following phone numbers:

 

Yes, you can transfer a balance from another financial institution to your existing NCPD FCU Visa® Credit Card. Simply download, print, and complete the Visa Balance Transfer Request Form. You can drop it off in Mineola or Plainview, or mail it to our Plainview office at:

NCPD FCU
777 Old Country Road
Plainview, NY 11803

 

SecurLOCK™ Equip is a powerful mobile app designed to give you complete control over your credit card security. With just a few taps on your phone, you can:

  • Toggle your card on/off in real time
  • Set specific permissions for card use
  • Lock your card to prevent fraud if it is lost or stolen
  • Control spending with set limits on transactions or withdrawals
  • Tailor card use for online, mobile, or in-store purchases
  • Block international or specific area transactions
  • Receive real-time alerts for every transaction
  • Monitor spending, ideal for cards given to family members like college-bound children

Download SecurLOCK Equip™ for free from your app store and embrace the power to safeguard your card, right from the palm of your hand.

 

When you make a purchase with your NCPD Federal Credit Union credit card, you can earn ScoreCard® Rewards. ScoreCard® Rewards is a rewards program that allows you to earn points on qualifying purchases and redeem them for rewards like special offers on merchandise, airfare, hotels, vacation packages, and more.

Here are useful links about ScoreCard® Rewards:

Terms and Conditions
Log In
FAQ

 

If you need to open a Visa® Credit Card dispute, please fill out the NCPD FCU Visa® Credit Card Dispute form and mail it to 777 Old Country Road, Plainview, NY 11803, or return it to your branch.

 

Please complete the Visa® Fraud Information Form and mail it to 777 Old Country Road, Plainview, NY 11803 or return it to your branch.

 

You can request an increase to your Visa® credit card limit by completing the Request to Increase Credit Limit Form. Once completed, mail it to 777 Old Country Road, Plainview, NY 11803, or return it to your branch. A member of our service team will contact you once your request is processed.

 

You can request to add authorized users or additional cardholders to your Visa® Credit Card account by completing the Request to Add Authorized User. Complete the form with the authorized user’s details, mail it to 777 Old Country Road, Plainview, NY 11803, or return it to your branch. A member of our service team will contact you once your request is processed. It’s important to ensure that you understand the responsibilities of adding an authorized user. Please speak to a member service representative at NCPD FCU if you have any questions.

Digital Services

 

Login information is not stored on your phone, so you don’t need to deactivate your Online or Mobile Banking account. If you’re concerned, you can log in to your Online Banking account from another device and change your password.

 

To log in to Online Banking for the first time, use your member number as your username and the last four digits of your Social Security number as your password. Once you’ve logged in, you can set a new password.

 

To enroll in online banking, go to the button at the top of the page, select "Enroll" and follow the instructions on the Enrollment page.

Learn more about Online Banking registration

 

Follow these steps to set a new password for Online Banking:

  • Click on Forgot Password in the bottom right corner of the login screen.
  • Enter the phone number associated with the account.
  • Enter the username for the account.
  • Click Send me a New Password to get a temporary password. If the phone number is setup for voice, the password will be sent via phone call. If the phone number is set up for SMS, the password will be delivered via text message.
  • The temporary password will only be valid for 60 minutes.
  • Enter the temporary password and click Confirm.
  • Enter your temporary password again, then enter your new password twice.

 

Easily transfer money between NCPD Federal Credit Union accounts and accounts you hold with other financial institutions through your Online Banking account or our Mobile App. Move your money with a few quick clicks, securely. You can schedule automatic, recurring transfers between accounts, and you’ll receive notifications of all activity.

Note: The maximum amount of money you can transfer is $2,500 per day and $5,000 per month. External accounts must be in your name – you cannot make external transfers to another person’s account.

 

Absolutely! Log in to the Mobile App, select Mobile Check Deposit, and follow the on-screen prompts. You’ll take photos of the front and back of the check, and we’ll handle the rest.

 

We’re proud to deliver high-value experiences for our members. Through our digital services, you can view, monitor, and manage your NCPD Federal Credit Union accounts, plus enjoy features like:

  • Elect to receive fast, convenient, eco-friendly eStatements
  • View paid checks for up to 90 days with Check Imaging
  • Access Money Management tools to establish budgets, view spending trends, and visualize your financial goals

Banking Services

 

Our Member Telephone System empowers you to access your accounts and other information from NCPD Federal Credit Union with ease, at your convenience. With MTS, you can:

  • View account balances
  • Access account history, including cleared checks, deposits, withdrawals, and dividends earned
    year-to-date
  • Get information on balances, payments, and interest paid for your NCPD FCU loans and lines of credit
  • Transfer funds between accounts, including from a line of credit to checking or savings
  • Request check withdrawals to be picked up in Plainview or mailed out
  • Report lost or stolen cards
  • Speak directly to a Credit Union representative at any time

For full details on how to navigate the system and its options, download our PDF.

 

Both options provide added security in a transaction, verifying that the needed funds are available. With a bank check, NCPD Federal Credit Union issues a check from our correspondent bank. Members commonly request them when they need to pay individuals or merchants who aren’t able to accept a personal check. Certified share drafts are generally reserved for official or government transactions and purchases. Certified share drafts cost a nominal fee of $5, while bank checks are fee-free for NCPD Federal Credit Union members.

 

Bank checks and certified share drafts are available at both Mineola and Plainview. Signature guarantees are exclusively available at Plainview. Members can also access their accounts and many services at over 5,600 locations throughout the country through the Shared Branching Network.

Learn More

Banking anywhere else would be a crime!

 

“The staff is always helpful when I have questions regarding my accounts.”

– Barbara G.

Share Your Thoughts

Banking anywhere else would be a crime!

 

“The staff is always helpful when I have questions regarding my accounts.”

– Barbara G.

Share Your Thoughts

First Mortgages

 

The rates for NCPD Federal Credit Union products are updated regularly online.

See Rates

If you’ve secured a fixed-rate mortgage from NCPD FCU, your rate should be detailed on your paperwork, or you can check with your loan originator.

 

Before applying for a home loan, it’s generally wise to collect documentation that provides a full financial picture, including account statements, paper or electronic pay stubs, and tax documents. It might also be helpful to check your credit standing and work to improve it before applying.

For details on how to prepare for homebuying and what to expect from your journey,
download our PDF.

 

NCPD Federal Credit Union mortgages have no application fees, so your money stays with you – right where it belongs.

 

No! If the rate changes between the time you apply for financing and the issuance of the loan commitment letter, you will get the lower of the rates.

 

Absolutely. At NCPD Federal Credit Union, we strive to make member experiences as straightforward and stress-free as possible. You’ll receive personalized, one-on-one service and support from the same skilled NCPD FCU specialist throughout your entire mortgage experience. Dedicated to you, they’ll follow you from application to closing, answering your questions, setting your expectations, and walking you through the process.

Home Equity Loans & Lines of Credit

 

Your home equity is measured by subtracting the amount you still owe on your primary mortgage from your property’s appraised value. For example, if your property is appraised at $250,000 and you have a mortgage balance of $150,000, you have $100,000, or 40% of your home’s value, in equity.

For NCPD Federal Credit Union HELOCs or home equity loans, you must maintain at least 30% of your home equity after borrowing against it. In this example, you would be eligible to borrow $25,000 (70% of the value of the home, minus the current mortgage).

 

While both financing options are secured by the equity in your home, a home equity loan provides a lump sum with a fixed interest rate, whereas a HELOC offers a revolving line of credit with a variable interest rate.

 

With a conventional HELOC from NCPD Federal Credit Union, you benefit from a low introductory rate for the first two years before it adjusts to the prime rate. You pay down your principal more quickly, while still benefiting from a period of lower payments.

With our interest-only HELOC, you’re only required to make payments toward interest, not the principal balance, during the 10-year draw period. You can choose to make payments to lower your principal during the draw period, but you don’t have to, giving you more flexibility in your budget. When the repayment period begins, you’ll need to make payments on the interest and the principal.

 

The prime rate is published in the “Money Rates” section of the Wall Street Journal and may change each month. You can check NCPD Federal Credit Union’s current rates online.

See Rates

 

Please don’t hesitate to contact our Plainview location at 516-938-0300 for more information about home equity loans or lines of credit or to start the application process. You can also email us at loans@ncpdfcu.org and we will answer as soon as possible, typically within a few business days.

Auto Loans

 

MSRP stands for “Manufacturer’s Suggested Retail Price.” It’s the price a vehicle’s manufacturer recommends for a vehicle – before any discounts or promotions – that serves as a guide for negotiations between dealerships and customers.

 

Not at all. NCPD Federal Credit Union can provide financing for a used vehicle you want to purchase from a private seller.

 

Did you get a new car loan from the dealership and aren’t happy with it? New vehicles purchased and financed by another lender may be refinanced as new with NCPD Federal Credit Union within 6 months of purchase.

 

The financing percentage refers to the portion of the vehicle’s price that NCPD FCU is able to finance. If you were to receive 100% financing, for instance, your loan would cover the total cost of the purchase. If you were to receive 90% financing, you would need to provide a 10% down payment.

 

Payment terms are the length of time that you’ll be repaying your vehicle loan. Longer terms tend
to have smaller monthly payments that may be more affordable upfront, but you might pay more
in interest over the life of the loan. Shorter payment terms might have higher monthly payments,
but you typically pay less total interest.

Recreational Vehicle Loans

 

MSRP stands for “Manufacturer’s Suggested Retail Price.” It’s the price a vehicle’s manufacturer recommends for a vehicle – before any discounts or promotions – that serves as a guide for negotiations between dealerships and customers.

 

The financing percentage refers to the portion of the vehicle’s price that NCPD Federal Credit Union is able to finance. If you were to receive 100% financing, for instance, your loan would cover the total cost of the purchase. If you were to receive 90% financing, you would need to provide a 10% down payment.

 

Payment terms are the length of time that you’ll be repaying your vehicle loan. Longer terms tend to have smaller monthly payments that may be more affordable upfront, but you might pay more in interest over the life of the loan. Shorter payment terms might have higher monthly payments, but you typically pay less total interest.

 

NCPD Federal Credit Union prioritizes our members’ time and experience, so we offer several convenient ways to pay. You can enroll in Payroll Deduction, where your loan payment is automatically deducted from your paycheck, for the ultimate streamlined experience – or use Mobile Banking, Online Banking, or the Member Telephone System to make payments anytime, anywhere. You can also visit us in-person at Mineola, Plainview, or a Shared Branching location
to make a payment.

Banking anywhere else would be a crime!

 

“Fabulous customer service!”

– Patricia M.

Share Your Thoughts

Banking anywhere else would be a crime!

 

“Fabulous customer service!”

– Patricia M.

Share Your Thoughts

New Recruits

 

Become a member of NCPD Federal Credit Union by opening a Share Savings Account. Enjoy competitive rates, no fees, quality service, and valuable products when you join NCPD FCU, and advance your financial goals.

Learn More

 

Only recruits enrolled at the police academy who are members of NCPD Federal Credit Union are eligible for the new recruit loan.

 

New recruits can apply for the Visa® Platinum Classic card as soon as they join NCPD Federal Credit Union. This card features a competitive fixed rate, no annual fees, and a 25-day grace period on all new purchases before payment is due. Upon approval, you’ll maximize your purchasing power and instantly earn cash back and ScoreCard® Rewards, plus benefit from $250,000 in travel
accident insurance.

Learn More

Student Account Suite

 

The Student Account Suite is designed to provide everything young adults need as they continue their education. It includes:

  • Share Savings Account to become a member
  • Student Checking Account with Visa® Debit Card
  • Access to Online and Mobile Banking
  • Option to apply for an NCPD FCU Visa® Credit Card line of credit up to $1,000

 

A Share Savings Account allows you to join NCPD Federal Credit Union and begin working toward your financial goals. You’ll enjoy competitive rates, low fees, quality service, and valuable products.

Learn More

 

Use our convenient calculators to inform your financial strategy at every stage of life. Estimate how much you’ll have saved in the future, how much you should contribute for retirement, and more.

Calculators

 

Get Answers. Get Started.

Our knowledgeable team is ready to help you realize your financial potential.

Find a Branch Contact Us

Student Account Suite

 

The Student Account Suite is designed to provide everything young adults need as they continue their education. It includes:

  • Share Savings Account to become a member
  • Student Checking Account with Visa® Debit Card
  • Access to Online and Mobile Banking
  • Option to apply for an NCPD FCU Visa® Credit Card line of credit up to $1,000

 

A Share Savings Account allows you to join NCPD Federal Credit Union and begin working toward your financial goals. You’ll enjoy competitive rates, low fees, quality service, and valuable products.

Learn More

 

Use our convenient calculators to inform your financial strategy at every stage of life. Estimate how much you’ll have saved in the future, how much you should contribute for retirement, and more.

Calculators

 

Get Answers. Get Started.

Our knowledgeable team is ready to help you realize your financial potential.

Find a Branch Contact Us