Our core member system is the software that manages NCPD Federal Credit Union’s banking technology. It enables us to open accounts, maintain transaction records, service loans and more.

As we continue to grow, we need to upgrade our system to better serve our members with the latest products and services.

If you have multiple member numbers, you’ll be able to view all accounts with a single login.

Joint members will have their own username and password.

The telephone banking system will be upgraded, and you’ll need to set a new username and password. The phone number will stay the same and the system will walk you through reregistration.

No, your member number will stay the same.

No, all credit cards, debit cards, and PINs will stay the same.

No, you will continue to receive statements or eStatements as usual.

No, your existing username and password will stay the same.

To log in to Online Banking for the first time, use your member number as your username and the last four digits of your Social Security number as your password. Once you’ve logged in, you can set a new password in the User Options section.

No, your vendors, scheduled bill and loan payments, direct deposits, payroll deductions, ACH transactions, and automatic transfers will not be affected.

After conversion, please double-check vendors, dates, and amounts on Bill Pay.

Yes, you’ll be able to use your checks during and post-conversion.